Business Process Outsourcing (BPO) is a part of outsourcing that involves contracting of operations and responsibilities of a specific business process to a third-party service provider.
It is typically classified as back office outsourcing which includes internal business functions such as human resources or finance and/or accounting and front office outsourcing which includes customer-related services such as contact centre services.
BPO benefits not only the companies that outsource but also the people who openly embrace the opportunity to work with foreign businesses in their homeland. For both parties, the advantages are undeniable, and among other things include the increase of company’s flexibility and possibility to concentrate on the most important operations while outsourcing others.